reflexology and massage for busy women   

This policy covers cancellations and postponements of appointments and includes payments made with gift vouchers.

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1. If a Client wishes to cancel/postpone an appointment with re massage therapy, then at least 48 hours’ notice is required otherwise a fee will be charged as follows:

   • Less than 48 hours but more than 24 hours notice given - fee of £15​​

   • Less than 24 hours notice given - fee of £25
      

2. If a Client does not show up to an appointment and there has been no communication with re massage therapy beforehand the client will be charged the full appointment fee.
    

3. If a Client consistently cancels or rearranges appointments, then re massage therapy reserves the right to request full payment in advance of the appointment or may choose to no longer accept bookings from the Client.
    

4. The cancellation/postponement fee may be waived in the case that the client tests positive for Covid-19 at the time of the appointment or in the case of another serious medical issue.
    

5. Re massage therapy reserves the right to cancel, modify or terminate an Appointment, if there are serious grounds for doing so, and will advise the Client accordingly.
    

6. Re massage therapy may cancel the Client's appointment if the Therapist is unwell or tests positive for Covid-19, or another member of their household is unwell. In this instance re massage therapy will endeavour to rearrange cancelled appointments within 2 weeks.​​​​